Refund policy

Last updated: 09/02/2026


We want you to be satisfied with your purchase. If you are not completely happy, we are here to help.


Returns Eligibility

We accept returns within 10 days of delivery, provided that:

  • The item is unused

  • The item is in its original packaging

  • The product is in the same condition as received

 

Returns that do not meet these conditions may not be approved.


How to Request a Return

To initiate a return, customers must contact us via email at: tnetaccount@tnet.africa

Our team will guide you through the return process and provide the necessary instructions.


 

Return Shipping Costs

  • If the item is damaged, defective, or incorrect, T-Net Africa will cover the return shipping cost.

  • For returns due to change of mind or incorrect ordering, the customer may be responsible for the return shipping fee.

 


Refunds

Once the returned item has been received and inspected:

  • Approved refunds will be processed to the original payment method.

  • Refunds are typically processed on the same day the return is approved, depending on banking timelines.

 


Exchanges

Where possible, we may offer an exchange instead of a refund for defective or damaged products.


Damaged or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us immediately so we can resolve the issue as quickly as possible.


Warranties

Certain products may include manufacturer warranties.


To claim a warranty:

  • Customers must complete the warranty documentation

  • Submit it together with proof of purchase to the return email address

 

Our team will assist with the warranty process.


 

Non-Returnable Items

Some products may not be eligible for return due to hygiene, safety, or manufacturer restrictions. These will be clearly indicated on the product page where applicable.